Shipping policy

Shipping Policy
Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with a tracking number.

 

Shipping Times

We currently ship to United Kingdom.

uk United kingdom: 4 to 10 business days

Shipping times are estimates and may vary depending on demand, peak periods, or external factors beyond our control (weather conditions, carriers, etc.).

 

Shipping Costs

🚚 Standard Shipping: FREE on all orders

 

Order Tracking

Once your order has been shipped, you will receive a tracking link that allows you to track your package in real time.

If you do not receive your tracking number within 3 days of placing your order, please contact us at the following address:
📧 support@velyna.store

 

Delivery Issues

If your package is delayed, lost, or damaged, please contact us as soon as possible at:
📧 support@velyna.store

We will do everything we can to resolve the issue as quickly as possible.