Refund policy

Return and Refund Policy
60-Day Satisfaction Guarantee

We are confident in the quality of our products.
That’s why you have 60 days after receiving your order to try it out.

If you’re not satisfied, you can request a refund.

 

Return Policy

To be eligible for a return:

The product must be in good condition

It must not be damaged or show signs of excessive use

It must be returned in its original packaging

We reserve the right to refuse a return if these conditions are not met.

 

Return Procedure

To make a return:

Contact us at 📧 support@velyna.store

Please provide your order number

We will provide you with return instructions

⚠️ Returns will not be accepted without prior authorization.

 

Return Shipping Costs

Return shipping costs are the customer's responsibility, unless the product is defective or there has been an error on our part.

 

Refunds

Once the product has been returned and inspected:

The refund will be processed within 5 to 10 business days

The amount will be credited back to the original payment method

 

Defective or Damaged Products

If your product arrives damaged or is defective:

Contact us within 48 hours of receipt

Include photos or videos

We will offer you a replacement or a refund.

 

Order Not Received

If you haven’t received your order after 20 business days, please contact us at:
📧 support@velyna.store

We will look into the matter and find a solution as soon as possible.

 

Order Cancellation

Orders can be canceled within 12 hours of purchase.

After this time, the order is already being processed.